Service Fulfillment Policy

1. Scope & Execution Principles

This Service Fulfillment Policy outlines the operational procedures, fulfillment timelines, and service delivery standards for custom festive scene and event decoration services provided by www.festivesceneset.com (operating under the brand festivesceneset, located in Germany).

All services are customized and executed on-site at designated client venues in accordance with confirmed project specifications and agreed scheduling protocols.

2. Service Fulfillment Workflow & Operational Timeframes

To ensure structured and punctual execution, service fulfillment follows defined operational stages with clear timeframes:

• Initial Assessment & Quotation (1 to 2 Working Days): Upon receiving a detailed service request via scene@festivesceneset.com, festivesceneset evaluates project requirements and issues a formal written proposal within 1 to 2 working days.
• Booking Confirmation & Deposit Processing: A booking is formally confirmed upon mutual written agreement and receipt of the agreed deposit payment. Service dates must be reserved in advance to allow adequate preparation.
• Preparation & Material Allocation (3 to 7 Working Days Prior to Event): Material allocation, customized structural preparation, and decorative assembly planning occur within 3 to 7 working days preceding the scheduled event date, based on the agreed setup requirements.
• On-Site Setup & Execution (Scheduled Event Date): Decoration setup is executed directly at the designated venue on the agreed date and time. Standard setup duration typically ranges between 2 to 6 hours on the day of the event, depending on project complexity and venue access.
• Final Inspection & Acceptance: Upon completion of physical setup on-site, the client or designated venue representative conducts a joint walkthrough to confirm service fulfillment against the agreed scope of work.

3. Client Premises & Venue Access Requirements

To ensure smooth and timely fulfillment within agreed timeframes, clients must fulfill the following access requirements:

• Timely Access: Clients must ensure our staff are granted access to the event premises at least 2 hours prior to the agreed event start time, or as specified in the service schedule.
• Venue Readiness: The designated setup area must be clear, safe, and ready for decoration work upon the arrival of our team.
• Permissions: Clients are responsible for securing all necessary permissions, venue entry authorizations, and site access passes required for on-site service execution.

4. Schedule Adjustments & Force Majeure

• Client Modifications: Requests to adjust event dates or setup times must be submitted in writing at least 5 working days prior to the scheduled execution date. Adjustments are subject to schedule availability and written confirmation.
• Unforeseen Delays: In instances where site access delays, severe weather conditions, or venue restrictions prevent completion within standard timeframes, festivesceneset will make reasonable operational adjustments to complete setup as effectively as conditions permit.

5. Service Completion & Settlement

• Fulfillment Acknowledgment: Service fulfillment is deemed complete once the physical setup on-site is finalized in accordance with the project quotation.
• Final Settlement: The remaining outstanding balance must be settled upon completion of the setup on-site or in accordance with the payment terms specified in the service invoice.

6. Merchant Information & Support Channels

For questions regarding service scheduling or fulfillment coordination, please contact our administrative channels:

• Brand Name: festivesceneset
• Website: www.festivesceneset.com
• Contact Email: scene@festivesceneset.com
• Registered Location: Germany
• Support SLA: All written inquiries are reviewed and addressed within 24 hours.